Retention lift
Diagnose churn drivers. Define interventions. Specify measurement and ownership.
AI • Data • Customer Growth
Turn AI, data, and customers into a durable growth system.
Independent executive advisory on operating models, platforms, and decisions that compound lifetime value.
Trusted by teams across telco, banking, and SaaS.
Outcomes
Clarity that only ex-Operators can deliver.
90-day strategies, roadmaps, and exec-ready decision artifacts.
Revenue protection
Pricing, eligibility, friction, and service failures. Quantify, prioritise, and roadmap.
AI that performs
Model evaluation frameworks, governance, and operating cadence recommendations.
FAQ
Frequently asked questions
Common questions answered.
A tight problem definition, current-state map, measurable success criteria, and a scoped 90-day plan that your teams can execute.
No. We advise only. We define strategy, architecture direction, requirements, and decision frameworks your teams or partners execute.
Yes. We’re comfortable operating inside regulated environments and with strict confidentiality.
Assessments, executive workshops, architecture reviews, roadmaps, and written action plans. No build or delivery ownership.
We define leading indicators and business outcomes up front, instrument journeys, and set a review cadence that keeps teams accountable.
Start the conversation
Share the context.
Send the context. We respond with advisory next steps.
What we’ll help you fix
Common pain points we see in customer and AI programmes.
- Fragmented ownership across product, data, and channels
- Strategies defined without clear measurement or accountability
- Weak measurement and unclear decision rights
- Journey leakage nobody can quantify
- Roadmaps that don’t survive delivery reality